- Customer Support Management System
- File extension: CSMS
Универсальный русско-английский словарь. Академик.ру. 2011.
Customer Support Management System
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Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… … Wikipedia
Customer-Experience-Management — (CEM) bzw. Kundenerfahrungsmanagement bezeichnet die Schaffung positiver Kundenerfahrungen zum Aufbau einer emotionalen Bindung zwischen Anwender und Produkt oder Anbieter. Vorrangiges Ziel von CEM ist es, aus zufriedenen Kunden loyale Kunden und … Deutsch Wikipedia
Sales force management system — Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a marketing information system, in which case they are… … Wikipedia
IBM Information Management System — (IMS) is a joint hierarchical database and information management system with extensive transaction processing capabilities. History IBM designed IMS with Rockwell and Caterpillar starting in 1966 for the Apollo program. IMS s challenge was to… … Wikipedia
Component content management system — A component content management system (CCMS) is a content management system that manages content at a granular level (component) rather than at the document level. Each component represents a single topic, concept or asset (e.g., image, table,… … Wikipedia
Outage management system — An Outage Management System (OMS) is a computer system used by operators of electric distribution systems to assist in restoration of power. Contents 1 Major Functions of an OMS 2 OMS Principles and Integration Requirements 3 OMS Benefits … Wikipedia
Database management system — A database management system (DBMS) is a software package with computer programs that control the creation, maintenance, and the use of a database. It allows organizations to conveniently develop databases for various applications by database… … Wikipedia
Order management system — An order management system, or OMS, is a computer software system used in a number of industries for order entry and processing. Contents 1 Electronic commerce and catalogers 2 Financial securities 3 Choosing OMS … Wikipedia
Document management system — A document management system (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents. It is usually also capable of keeping track of the different versions created by… … Wikipedia
Dealership Management System — A Dealership Management System (DMS) is a bundled system created specifically for car dealerships but also adapted for Boat, RV, and Power sports dealers. These systems often contain software that cater to the needs of the finance, sales, parts,… … Wikipedia
